All orders can be cancelled up to 24 hours of placing order or shipment, whichever comes first. If your order has been paid and you need to change or cancel it, you must contact us within 8 hours or sooner. Once the packaging and shipping process has started, it can no longer be cancelled.
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred. We may request for you to pay for shipping returns depending on the circumstances.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- past our 24 hour rule
- you may be responsible for paying for return label.
*You can submit refund requests within 24 hours after receiving the item. Anything further than that, then it may be out of our responsibility. You may have to pay for return label.